Blog

Many car companies (both dealers and independent businesses) place the salesperson at the center of their online lead follow-up, often without even realizing it. That’s strange, isn’t it?

That’s the statement I want to highlight. After all, not every owner or director will agree with this claim! They will emphasize that, of course, the customer is at the center—not the salesperson. Unfortunately, the facts often tell a different story.

Even if you master both the theory and practice of lead follow-up, the daily hustle can cause you to miss opportunities. But with Calldrip’s latest features – the summary and coaching notes – it’s easier than ever to follow up on every lead effectively. These tools not only help you avoid mistakes but also enable continuous improvement, ensuring you get the most out of your conversations. A true game-changer!

June 19 last year was a dark day for one of the largest software providers in the automotive retail industry in the U.S. On that day, everything at CDK came to a standstill. Criminals managed to breach the systems, lock everything down, and effectively hold the company hostage. Due to the system blockade, more than […]

Today, David Kain is giving a presentation at the Automotive Dealer Seminar about Amazon Auto’s plans. The e-commerce giant, one of the largest companies in the world, is now seriously entering the online automotive retail space after years of running small pilot projects. Amazon is currently making these efforts in collaboration with Hyundai. What does […]

Now that I work daily in Doesburg, I see more and more the importance of online leads. As a young company – 30 months old – I need new opportunities every day to close deals. My existing customer base is still too small and too young to generate repeat purchases, which could contribute to, for […]

NADA 2025 in New Orleans is about to begin, and as I have done for years, I am writing my first blog about NADA on the plane en route to the U.S. Although we have only just departed, I am already tired! The night before departure, at 11:30 PM, I received a message from our […]

I am writing this article on January 15, 2025, and how grateful I am for the past ten years! During this period, I have worked in various roles at Marktplaats. Today marks exactly ten years since I sold my company, Nieuweautokopen.nl, to the eBay Classified Group, and suddenly, I was successful online. The ten years […]

Just a few more weeks, and then it’s time again for the pinnacle of retail automotive: the NADA, a conference organized by the American National Automobile Dealers Association. This time, the event will be held in New Orleans. I’ve lost count, but it must be at least the fifteenth time I’m attending. I never skip […]

The first blog of the year – 51 more to go before we can evaluate 2025. Then we’ll see which New Year’s resolutions were achieved and which ones were quickly forgotten… 2025 is starting in a strange way for me! At the Ligier Store Doesburg – Experience Center, I’ll be working alone this month. The […]

It’s the second day of Christmas, and like every Thursday, it’s time for a new article. I’ve been posting these articles on Thursdays for years, but publishing on a Friday once in a while is fine too. Finding a topic remains a challenge at times. After more than 200 articles on lead follow-up, each with […]